After the launch of Samsung’s much-anticipated smartphone “Galaxy Fold” at MWC 2019, the review unit from the media started having issues with the device which lead to the suspension on the roll-out of the device.
The noted problems with the Galaxy Fold include display failure, tampering with the protective film over the display.
Samsung in an official statement said;
“A limited number of early Galaxy Fold samples were provided to the media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.
Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.”
Samsung has now worked on a solution for the display failure and tampering with the protective film on the display by tucking the ends of the protective film into the body of the phone and a huge warning in the box saying the film is not meant to be removed and doing so will result in the death of your newly purchased phone (which should serve as a good reminder).
The company also worked on the hinge part by reducing the gap between the top and bottom parts of the hinge to prevent substances such as dirt, dust, lint, sand, and so on from getting in.
Samsung is expected to announce a new date for rolling-out the improved units soon.